Return & Shipping Policy

[Please go through the policies before making the purchase.]

 

Return policy

Find out how to return your item(s) using a hassle-free, few-step return process.

• Email the Returns Department with product information and order number at returns@hennashoppe.com
• Wait for the reply authorizing your return (this could take up to 2-3 business days).
• Once authorized, items must be received unworn, unwashed, and with all tags, receipts, and original packaging intact.

We do not accept returns for henna cones, but if the customer receives a damaged product in any case (shipping could be a reason), please attach the evidence, such as the image of the damaged product, in the mail.

At Henna Shoppe, we want all our customers to completely love their purchases! However, online shopping sometimes goes differently so we provide 30 days for the customers to return their order. Please ensure, your return is in the original packaging. Final sale items are non-returnable but damaged final sale items can be reported.

Returns of products that are oversized may be subject to an extra handling fee, and some may not be accepted for return if purchased in sale. To report a quality issue or damage to your large item, please contact us here.

Returns from two different orders can't be put together in one package.

 

Cancellation Policy:

To cancel your order immediately, write us at info@hennashoppe.com Please note that the cancellation must be within 24 hours of placing your order. If the cancellation is done after 24 hours, we cannot guarantee your cancellation request as we deliver fast. Cancellation can only be confirmed if you receive a confirmation email reply or receipt from our end before shipping. We cannot refund the shipping charges if you cancel your order after it is shipped, enter the wrong address, or are refused acceptance by the customer.

 

Exchange

We apologize, but we are unable to exchange returned goods. No exceptions.

 

Refund Processing Time

Allow up to 15 days for your returned order to be processed, reviewed, and your refund to be credited back. With your permission, We will either exchange the goods or replace them.

Damages, Shortages, or Quality Issues:

 

• Please email returns@hennashoppe.com if you believe your garment has a fault, and we will handle this with the highest priority.
• Please don’t use or wear any faulty items after finding the fault, as we may not be able to provide a refund.

 

Shipping Policy

We are pleased to offer complimentary shipping for orders valued at $50 or above. Please note that delivery times are estimated to be between 8-9 business days. However, during peak seasons or holiday periods, processing times may extend beyond this timeframe.

Customers can opt for earlier delivery at checkout for an additional fee. Kindly be informed that specific shipping companies will not be explicitly referenced in this policy.

 

Tracking Information

When you place an order, you should receive a confirmation email confirming your order as well as giving you an order number.

 

International Shipping

Currently, we do not offer international shipping. Shipping is restricted to the U.S. now. Although you may expect us to expand real-quick to your location soon.

 

Facebook and Instagram Shop Orders Return:

Due to constraints in payment processing for orders made via Instagram or Facebook, we are unable to process exchanges directly. Therefore, if you wish to change an item, we kindly ask that you return the item you no longer wish to keep and place a new order for the desired size. We understand this may be an inconvenience, but limitations arise from the specific payment processing methods utilized by marketplaces such as Facebook and Instagram Shop. Thank you for your understanding and continued support.